Business foundations
To complement the core services offered we pride ourselves on the cornerstones of a successful business; business expertise and image, dedication to the customer and account sensitivity and guidance. We are continually increasing our knowledge, skills and abilities; and improving our products, services and processes based on internal and external environmental changes.
Customer cycle
Ensuring our customers are provided with high quality products and services, we follow a customer decision process: Recognition of needs > Evaluation of options > Resolution of concerns > Decision making > Implementation > Follow up
Workplace health and safety
All employees are provided with a safe and healthy work environment. Our internal processes comply with safe work practices and reflect our commitment to hazard, incident and accident prevention. Further knowledge and legislative updates are continually monitored and disseminated throughout the business, ensuring all employees are working according to internal and external requirements. Reflecting our renewable energy systems work, we are committed to minimising environmental impacts and risks in the workplace.
Problem solving
In addition to being a product and service provider, we consider ourselves to be solution providers. By following the customer cycle, it allows us to identify any concerns or issues that may arise and address these accordingly for the customer.
Communication skills
High quality account management requires a high level of communication within a business. Open communication with our key stakeholders; employees, customers and suppliers is critical. Aligning with our customer cycle, to understand our customers a consultative communication approach is adopted. This means gaining an understanding of their individual or business requirements, and processes managed by the decision influencers.